In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers:

The benefits of upgrading
Using project management practices
Following the documented process
Reviewing skipped changes
Creating a thorough test plan
Considering customizations

For more information on upgrades, see:

Product documentation: Upgrade your instance
Blog post: Tips for streamlining ServiceNow upgrades
Videos:

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Episode 40: Upgrades

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