to becoming a knowledge manager and discusses the daily responsibilities of her role. She explains how AI has reshaped the knowledge management role and the insights she gathers from AI tools to improve the knowledge base. Beth also discusses the future of knowledge management in an AI-driven environment and offers advice for those looking to pursue a career in this field.

Watch this episode on YouTube: https://www.youtube.com/watch?v=oFjQ0JfazOM

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https://www.linkedin.com/in/beth-ann-sher/

https://www.linkedin.com/in/fred-w-06a41814a/

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A day in the life of a support knowledge manager

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom