E93: Why Do Most VC’s Underperform?

In this episode of the 10X Capital Podcast, David Weisburd interviews John Gleeson, the founder of SuccessVP, about the importance of customer success in startups. Gleeson discusses how customer success drives growth, helps find product-market fit, and ensures customer retention. He emphasizes the role of founders in staying close to their customers and the common mistakes made in building customer success functions. Gleeson also shares insights into SuccessVP's investment strategy, focusing on pre-seed and seed-stage companies, and how the fund leverages its network of customer success leaders to provide value to portfolio companies. The conversation covers the balance between sales and customer success, the impact of AI on product development, and the significance of understanding customer needs in a rapidly evolving market.