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Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company's culture and values contribute to its success.

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https://www.linkedin.com/in/decivory/

https://www.linkedin.com/in/therobertspector/

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The Nordstrom Way: Embracing change in customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom