In this episode of the WorkLab podcast, Delphine Zurkiya from McKinsey & Company shares insights on the adoption of AI in healthcare and McKinsey's own AI initiative, known as "Lilly." She stresses that for AI to be successfully integrated, organizations must prioritize business outcomes and effective change management over mere technological advancements. Zurkiya points out the critical role of transparency in AI applications, the need for reskilling employees, and the importance of building trust among teams to ease resistance to change. She also notes that companies that are native to AI provide valuable lessons on how to prioritize technology integration and rethink existing workflows. Ultimately, she believes that AI will transform the future of work, making individuals more tech-savvy and less accepting of inefficient processes.
