In this episode of Coaching for Leaders, the focus is on handling conversations with people you find difficult to trust. Expert Charles Feltman shares a valuable framework that highlights four key areas of trust: care, sincerity, reliability, and competence. He encourages us to see trust as a spectrum rather than a simple yes-or-no choice. The episode provides seven practical steps to prepare for these challenging discussions. These steps include clarifying your standards, pinpointing specific behaviors that lead to distrust, reflecting on your role in the situation, setting clear goals for the conversation, and evaluating both your willingness and that of the other person to engage constructively. The main takeaway is to approach these talks with a focus on observable actions instead of personal attacks, which can lead to more positive and effective outcomes.
