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In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service. He talks with Intercom VP of Customer Service Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance of professionalizing career paths in this evolving landscape.

😁 Follow the people:

https://www.linkedin.com/in/decivory/

https://www.linkedin.com/in/nicholasclark81/

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Putting people first: Nick Clark on how to design AI support for the customer

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom