In this podcast episode, we discuss how to turn your customer experience into revenue. Our featured guest on the show is Sheena OhUiginn, Service Designer and Product Manager at partnerhero.com

On the Show Today, You’ll Learn:

The challenges startups face and how focusing on customer retention addresses them.
How optimized support processes can lead to a significant reduction in chargebacks.
How building a community contributes to word-of-mouth growth and customer loyalty.
How efficiently launching customer service can be achieved with the right insights.
Strategies effective in building trust.
How success in customer experience is measured beyond simply answering questions.
Tools merchants need to enhance the customer support experience.

Links & Resources
Website: https://www.partnerhero.com/
LinkedIn: https://www.linkedin.com/company/partnerhero
LinkedIn: https://www.linkedin.com/in/sheenaohuiginn/

Get access to more free resources by visiting the podcast episode page at
bit.ly/49AmpMk

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Listen On: ecommercecoffeebreak.com | Apple Podcasts | Spotify | Google Podcasts

Episode Sponsors

PartnerHero: Enhance your eCommerce business with PartnerHero. Our comprehensive support solutions, which include 24/7 customer assistance, expert marketplace insights, and self-service infrastructure, will empower your brand’s customer experience. We prioritize exceptional customer service, maintaining language standards, multi-channel support, and user/system assistance. Visit us at:

SPONSORS:

Elevar – Powering Conversion Tracking For Over 6,500 D2C Brands. More Info: https://www.getelevar.com/BFCM/

Autron – The Anti-Agency for Amazon Ads. More Info: https://autron.ai/

Try Shopify: Get your first 3 months for $1/month. Earn up to $10,000 in credits: https://tinyurl.com/try-shopify

MORE RESOURCES

Download the Ecommerce Conversion Handbook for store optimization tips at https://tinyurl.com/CRO-ebook

Best Apps to Grow Your eCommerce Store: https://ecommercecoffeebreak.com/best-shopify-marketing-tools-recommendations/

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How To Create A Great Customer Experience To Increase Revenue | #256 Sheena OhUiginn

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast