In this podcast episode, two agency owners tackle the hurdles of scaling their businesses. Steve Phipps, from Wayfind Marketing, opens up about his experience as a bottleneck in his agency, especially when it comes to developing strategies. Host Jason offers valuable insights on overcoming this challenge by documenting processes with videos and establishing a clear vision for the agency's future. They also emphasize the importance of hiring self-sufficient employees and having a solid framework to facilitate growth and delegation. The discussion emphasizes that agency owners should focus on their strengths, delegate effectively, and create systems that allow their businesses to thrive without relying solely on themselves.