Nick Francis co-founded Help Scout, a customer service tool used by more than 10,000 businesses, in 2011. Since day one, this customer service software company has been fully remote, and today, they boast a team of about 90 people, with folks working from 70 cities globally. Nick’s mission in life is to build things that stand the test of time: products people love, a place people want to work, and a business with a far-reaching impact. Living in Boulder, CO with his wife Anastasia and dog Elvis, they love going on long walks and traveling whenever possible.

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Check out Help Scout’s new video series, Against the Grain, which amplifies stories of for-profit businesses that believe in doing things for the greater good. Instead of typical business success stories centering around personal gain and ignoring the community, see the type of business success stories people should look toward and emulate.

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