In this podcast, Sequoia partner Pat Grady sits down with Bill McDermott, the CEO of ServiceNow, to explore the company's impressive growth, surpassing $10 billion in annual revenue, and McDermott's vision for leadership. The conversation touches on his early days as a deli owner, where he learned the value of understanding and building customer loyalty. They discuss ServiceNow's strategy, particularly its AI-driven platform designed for business transformation, and McDermott’s unique leadership style, highlighted by his initial 100-day tour to connect with employees and clients. This podcast offers valuable insights into creating a successful enterprise software company and the traits that define effective CEO leadership.
