Scripts for difficult conversations: Giving hard feedback, navigating defensiveness, the three questions you should end every meeting with, more | Alisa Cohn (executive coach)
In this podcast, executive coach Alisa Cohn shares valuable strategies for managing tough conversations in the workplace. She explores common scenarios like giving performance feedback, handling promotion refusals, and navigating terminations, providing listeners with practical scripts and phrases to enhance communication. Cohn highlights the significance of sticking to observable facts and maintaining a neutral tone, while also recognizing the emotional needs of employees. The insights offered aim to empower listeners with tools for more effective conversations, ultimately fostering better employee performance and stronger workplace relationships. A standout takeaway is Cohn's three-question strategy for concluding meetings: What did we decide? Who is responsible for what and by when? Who needs to be informed?
