This interview podcast features David Perez, Senior Vice President and Head of RMR Residential, discussing his career journey and insights into multifamily operations, leadership, and technology. The hosts explore his transition into real estate, his approach to building a strong team culture (emphasizing vulnerability and clear role definitions), and the implementation of AI and other technologies to improve efficiency and customer experience. Perez highlights the importance of focusing on the resident experience as the core driver of success, using metrics like NPS scores to measure customer satisfaction and guide operational improvements. He also shares his views on centralization, emphasizing the need for a customer-centric approach rather than simply cost-cutting. Listeners gain practical advice on leadership, team building, and leveraging technology in the multifamily industry.
