This interview podcast features Peter High interviewing Jude Schramm, CIO of Fifth Third Bancorp, about the bank's modernization efforts and the integration of AI. The conversation covers Fifth Third's multi-year modernization journey, focusing on infrastructure upgrades, platform modernization (a "buy-partner-build" strategy), and enhancing customer experience through digital channels and AI. Schramm details how Fifth Third is building its internal engineering team and using Fintech acquisitions to accelerate growth in areas like embedded finance (Rise Money acquisition example). He also discusses the interplay between the bank's Enterprise Data Office and its newly formed AI group, emphasizing the importance of governance in AI implementation. Listeners gain insights into a large bank's digital transformation strategy and the challenges and opportunities of integrating AI into various business functions.
