This interview podcast features Peter High interviewing Kai Boysan, CEO of Flix North America, about the company's innovative approach to the North American intercity bus market. The conversation covers Flix's acquisition of Greyhound, its AI-driven technology platform for network planning, marketing, pricing, and operations, and its focus on improving the customer experience through technology and operational efficiency. Boysan highlights Flix's use of AI for demand forecasting, revenue optimization, and personalized customer communication, resulting in a 10% increase in conversion rates after the Greyhound merger. Key performance indicators (KPIs) like Net Promoter Score and on-time performance are emphasized as measures of success. The interview concludes with a discussion of Flix's global operations and the standardization versus customization of its technology across different markets.
