This interview podcast features Zack Fuss interviewing Mikhail Lomtadze, CEO and co-founder of Kaspi KZ, a leading fintech super app in Kazakhstan. The conversation begins with an introduction to Lomtadze's background and Kaspi's evolution from a traditional bank to a dominant player offering diverse services, including payments, e-commerce, and financial services. The discussion then delves into Kaspi's business model, its unique approach to customer engagement (using Net Promoter Score), and its expansion strategy, including a recent acquisition in Turkey. Lomtadze highlights Kaspi's commitment to high-quality products and its rapid innovation cycle as key factors in its success. Finally, the interview concludes with Lomtadze emphasizing the importance of product quality and the potential of the super app model. A specific example provided is Kaspi's decision to discontinue its credit card product due to a negative Net Promoter Score, demonstrating its commitment to customer satisfaction.
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