This interview podcast features Matthew DeMello, Senior Editor at Emerge AI Research, interviewing Moutie Wali, Director of Integrated Planning and Digital Transformation at TELUS, about the challenges of AI adoption in the telecommunications industry. The discussion centers on two major barriers: data privacy concerns and the need for data digitization to enable effective AI use. Wali emphasizes the crucial role of cross-departmental collaboration, including business owners, IT, and security teams, to overcome these hurdles. She highlights the importance of internal AI training and data lake creation to leverage AI capabilities while maintaining data security, advocating for a balanced approach to democratizing AI access within organizations. The interview also touches upon navigating new AI regulations, such as the EU AI Act, suggesting collaboration between industry leaders and regulators as a key strategy.
