A Blueprint for AI-Driven Process Optimization for Regulated Industries - with Vrinda Khurjekar and Paul Pallath at Searce | The AI in Business Podcast | Podwise
This interview podcast explores the challenges regulated industries (financial services and healthcare) face in adopting AI, featuring Vrinda Kujakar and Paul Pallath from Sayers, a cloud computing solutions provider. The discussion begins by highlighting healthcare's increasing reliance on financial services' customer journey mapping strategies. The guests then detail the obstacles presented by outdated IT systems, skills gaps, and regulatory compliance. They emphasize the transformative potential of AI, particularly large language models and agentic AI, to streamline processes and improve efficiency, but stress the importance of a "process-first" approach and responsible AI frameworks to ensure successful and compliant implementation. Leaders are advised to foster cross-departmental collaboration, empower frontline teams, and prioritize ethical considerations in AI adoption.
