This Business Breakdowns podcast episode features an interview with Bob Desmond, discussing Jack Henry & Associates, a fintech company providing technology solutions to small and mid-sized banks. The conversation covers Jack Henry's history, its unique culture focused on customer and employee satisfaction, its business model (core processing, payments, and complementary solutions), and its competitive advantages. Desmond highlights Jack Henry's high client retention (e.g., only 15 credit union clients lost in 32 years), its organic growth strategy in core processing, and its approximately 90% recurring revenue. Listeners gain insights into the company's financial performance, including margins, free cash flow, and growth drivers, along with an assessment of potential risks and future opportunities.
