This episode explores the application of Motivational Interviewing (MI) in diabetes care. Against the backdrop of the high prevalence and complexity of diabetes worldwide, the conversation features Judith Carpenter, a specialist diabetes dietitian and MI trainer, who shares her extensive experience. More significantly, the discussion highlights the misconception that MI is solely a non-directive approach, with Carpenter providing compelling examples of how expressing concern and offering direction can be integrated effectively within an MI framework, emphasizing the importance of doing so with a "warm heart." For instance, she recounts instances where direct intervention was necessary due to life-threatening situations, contrasting this with scenarios where expressing genuine concern, while seeking the patient's permission, proved highly effective. In contrast to traditional, directive approaches, Carpenter emphasizes the importance of curiosity, evoking patient responses, and adapting the "dance" of the conversation to meet the individual's needs. What this means for healthcare professionals is a shift towards a more person-centered approach, recognizing the emotional distress associated with diabetes and the need for holistic care that goes beyond simply providing medical information. The episode concludes with practical advice for practitioners on how to balance information-giving with evoking, recognizing power imbalances, and maintaining hope in challenging situations.