A transformational leader who specializes in data driven GTM, Allison Metcalfe has had a non-traditional path to the C Suite - starting in Account Management, and being a leader in the evolution of Customer Success, Allison has held a variety of leadership roles across sales and operations in some of Silicon Valley’s most successful companies including Jigsaw (acquired by Salesforce), Demandbase, Quotient (NYSE: QUOT) and Liveramp (NYSE: RAMP), which went from $30M to $500M in revenue and IPO under her tenure.

Discussed in this Episode:

Allison's non-traditional journey from customer success to CRO.
The importance of building a strong post-sales function early on.
Balancing product-led growth with an enterprise sales motion.
The qualities that make an effective modern CRO.
Leveraging customer stories as a powerful growth lever.
Lessons learned from LiveRamp's explosive growth and acquisition by Acxiom.

Highlights:
(2:13) Choosing companies based on people and gut instinct.
(7:40) The transition from purely product-led growth to supporting an enterprise sales motion.
(11:52) The risk of neglecting your core customers during growth.
(16:31) Operationalizing the transition from self-service to enterprise.
(23:55) Lessons learned from LiveRamp's acquisition by Acxiom.
(28:14) Overcoming the desire to be liked as a leader.
(35:25) Beyoncé's "Sasha Fierce" persona as a leadership tool.
(39:16) The role and skills required of a modern CRO.
(45:18) The importance of separating new logo sales from account management.
(48:29) The power of word-of-mouth and focusing on customer outcomes.

Guest Speaker Links (Allison Metcalfe):
LinkedIn: https://www.linkedin.com/in/allisonmetcalfe/

Host Speaker Links (Scott Barker):
LinkedIn: www.linkedin.com/in/ssbarker/
Newsletter: thegtmnewsletter.substack.com/

Sponsors:

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The GTM Podcast
The GTM Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.

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GTM 115: Lessons from CS to CRO and How Customer Stories are Your Most Powerful Growth Lever with Allison Metcalfe

The GTMnow Podcast