This podcast features an interview with Danny Meyer, CEO of Union Square Hospitality Group, focusing on his philosophy of "enlightened hospitality." Meyer defines hospitality as believing stakeholders are on your side, starting with employees; a positive work environment fosters success, leading to customer loyalty and overall business growth. He details six key emotional skills (optimistic kindness, curiosity, work ethic, empathy, self-awareness, integrity) for hiring and creating a thriving culture, emphasizing the importance of consistent service quality and personalized customer experiences. Meyer also discusses scaling a business while maintaining culture, using the analogy of being both a bricklayer (systems) and a mason (customization).
