Should Customer Success Be Coded to COGS or OpEx or Both?

<p>In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both.</p> <p>- The case for CS in COGS</p> <p>- The case for CS in Operating Expenses</p> <p>- The case for CS in both COGS and OpEx</p> <p>- What does CS coding matter?</p> <p>- What are the downline impacts of incorrect coding?</p> <p>Join Ben’s SaaS community here: <a href="https://www.thesaasacademy.com/offers/ivNjwYDx/checkout">https://www.thesaasacademy.com/offers/ivNjwYDx/checkout</a></p> <p>Follow Ben on LinkedIn: <a href="https://www.linkedin.com/in/benrmurray">https://www.linkedin.com/in/benrmurray</a></p> <p>Subscribe to Ben’s SaaS newsletter: <a href="https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page">https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page</a></p>