This BBC Learning English podcast explores how AI is transforming call center jobs, especially in countries like India and the Philippines. It features an interview with the president of a call center workers' union, who shares concerns about the potential for AI to replace human employees. They emphasize the importance of emotional labor and the lack of empathy exhibited by AI systems. The conversation also highlights the vast number of call center workers around the world and introduces relevant vocabulary. Additionally, there’s a brief advertisement for a podcast discussing a yoga school and related allegations.
