This REWORK podcast episode answers listener questions about 37signals' business structure and practices. The hosts discuss the company's unconventional approach, lacking roles like dedicated managers, salespeople, and in-house legal, while highlighting the benefits of empowering employees with broader skill sets. They emphasize the importance of direct customer interaction and a lean organizational structure, illustrating how a small team can achieve significant progress with efficient workflows. The episode also touches upon company structure choices for startups, suggesting LLCs for simplicity and S-Corps for equity sharing, advising against premature complexity. Finally, the hosts stress the value of direct customer engagement, even for larger companies, using their own experiences as examples.
