Sanya Ristic is the Director of Innovation and Client Relations at 2buy1click, the UK’s leading Certified Adobe Commerce & Magento Agency, ranked #1 on Clutch.co. Sanya and her team create and maintain high-performance Magento 2 eCommerce websites that boost sales and improve conversion for their clients across B2B, B2C, and D2C.

AND Sanya’s bought one of her clients along: yes, we’ve got the brilliant Janis Thomas from Look Fabulous Forever back on the show!

Tune in to discover what a truly collaborative, high-trust agency relationship looks like—and how it can transform your eCommerce success.

Hit PLAY to hear:

How a web agency-client relationship turned into true partnership 🤝
The one mindset shift that changed everything for Sanya’s agency
Why your developers should be talking directly to you 👀
A real-world example of going from 10s to 2s page load time ⚡
What makes advertorials a secret SEO weapon 🔍
The emotional (yes, emotional!) side of eCommerce collaboration 💬

Key timestamps to dive straight in:

[03:40] "Finding Mr. Right Unexpectedly"

[08:15] Successful Website Outsourcing Experience

[09:49] Client-Agency Collaboration Dynamics

[13:52] Psychologically Safe Agency Relationship

[18:14] Break Down Communication Silos

[21:02] Podcast Insights: Navigating Business Relationships

[22:25] Listen to Sanya and Janis’ Top Tips!

[27:31] Find out more about 2buy1click https://www.2buy1click.com/

Episode sponsored by 2buy1click. Watch Sanya’s Meet Magento talk on co-creation, experimentation, and co-creating future together https://www.youtube.com/watch?v=ENFydeUcwQk .

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How to Get the Best Out of Your Website Agency with Sanya Ristic and Janis Thomas

eCommerce MasterPlan