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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On The Ticket , you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com

Episodes

Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX

14 Nov 2025

13m

Building trust in AI, one conversation at a time

05 Nov 2025

14m

Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle

31 Oct 2025

17m

Live from Pioneer: AI is a long overdue promotion for customer service

22 Oct 2025

14m

Live from Pioneer: AI is handling complexity we never thought it could

16 Oct 2025

24m

Fin Conversations Ep4: Fin Procedures in practice

15 Oct 2025

11m

AI processed

In this episode of "The Ticket," Ruth O'Brien and Declan Ivory discuss the new Fin Procedures functionality for Intercom's AI agent, Fin. They explore the evolution of AI in customer support, highlighting how Fin has advanced from handling informational queries to managing complex interactions. The conversation emphasi...

Inside Pioneer 2025: Exploring what's next for customer experience

09 Oct 2025

16m

Smooth scaling: How Intercom manages 500+ product launches a year

25 Sep 2025

23m

AI processed

In this episode of "The Ticket," Ruth O'Brien, Senior Director of AI Support at Intercom, hosts Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to discuss Intercom's New Product Introduction (NPI) process. Sean explains the evolution of his role and the importance of ce...