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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On The Ticket , you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com

Episodes

The Ticket: Moment of truth – Fin AI Copilot in practice

18 Apr 2024

22m

How Fin AI Copilot changes the game for support teams

11 Apr 2024

12m

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In this podcast episode, the hosts explore Intercom's latest AI feature, Fin AI Copilot, designed to assist customer service agents. This innovative tool enhances agent productivity by quickly delivering answers from a variety of sources, such as internal documents, external knowledge bases, and previous conversations....

Introducing Off Script: Des Traynor on the AI revolution

04 Apr 2024

26m

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In this podcast episode, Des Traynor, co-founder of Intercom, dives into the generative AI revolution and its effects on customer service. He stresses the need for companies to keep pace with the fast-evolving AI landscape and to focus on solving core problems rather than relying on outdated technologies. Traynor outli...

In this podcast episode, the speakers explore how customer support economics are changing, particularly through the impact of AI. They emphasize that adopting AI goes beyond just the technology; it also involves investing in content creation and training employees. Although AI may initially raise the cost per human int...