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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On The Ticket , you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com

Episodes

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The story behind the chirp: Intercom’s notification sound

02 Nov 2023
14m
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Rewind: Intercom on Product – The intersection of company and product strategy

26 Oct 2023
29m
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Training the next generation of support leaders with Peak Support’s Hannah Steiman

19 Oct 2023
16m
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Rewind: IBM’s Arin Bhowmick on designing ethical AI

12 Oct 2023
41m
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Rewind: Nick Mehta on delivering value at scale

05 Oct 2023
33m
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HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

28 Sep 2023
45m
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Leonard Berry and the eternal pursuit of service excellence

21 Sep 2023
22m
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Intercom on Product: Product strategy in the age of AI

14 Sep 2023
39m
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Shopify UX Director Elizabeth McGuane on why design should start with words

07 Sep 2023
41m
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The emergence of superintelligent AI

31 Aug 2023
50m
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Learn how AI can unlock productivity, according to AI founder Andrew Louder

24 Aug 2023
23m
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Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

17 Aug 2023
22m
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The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

10 Aug 2023
22m
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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

02 Aug 2023
22m
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Rewind: Square's Rohini Pandhi on spotting and solving customer problems

27 Jul 2023
30m
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What happens when customers meet chatbots? Discussing our latest research on AI in customer service

20 Jul 2023
16m
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AI educator Kavita Ganesan on uncovering AI opportunities in your business

13 Jul 2023
17m
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Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

06 Jul 2023
20m
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Becoming Fin: The story behind the name of our AI chatbot

29 Jun 2023
12m
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Adapting to the AI revolution in CS: Discussing our 2023 AI report

22 Jun 2023
37m
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