How Peer-to-peer Returns Help You Dramatically Reduce Shipping Costs — Manish Chowdhary | How AI Ensures Smooth Product Returns, Why Apparel Brands Win With Fewer Returns, Better Cash Flow For DTC Brands, Why Peer-to-peer Returns Cut Costs By 64% (#362)
In this episode of the eCommerce Coffee Break podcast, the focus is on peer-to-peer returns as a savvy and cost-effective option for online retailers. The conversation kicks off by examining the significant expenses and inefficiencies associated with traditional return processes, especially in the fashion sector. Manish Chowdhary introduces Kahoot.ai's innovative peer-to-peer return system, which connects customers returning items with potential new buyers. This approach avoids the warehousing step and can cut shipping costs by as much as 64%. Utilizing AI technology, the system ensures item conditions are verified while providing incentives for both returning and purchasing customers. By adopting Kahoot.ai's method, eCommerce businesses can enhance their profitability and adopt a more sustainable returns strategy.
